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Returns Policy

Return Policy

All products carry a 30-day product return guarantee. If you would like to return and receive a full product refund, simply return the unopened product. We cannot accept opened or expired product.  If we receive a returned product within 30 days of purchase, we will issue a full product refund. We recommend that you return by trackable mail or courier service. You will be responsible for any return shipping and  MonaLisa Healing will not be held responsible for any damages during the return process.Your acceptance of the terms of purchase means you agree to and understand the refund policy.

Complete terms of purchase are provided at checkout. By agreeing to the terms and conditions you agree that you understand that the products purchased, whether consumable or topical, contain cannabinoids from hemp oil. Our products are manufactured according to GMP standards.  We make no claims as to any benefits from our products. If you decide to purchase our products, you do so based upon your own opinions, personal research and under the advice and guidance of a physician as to any benefits these products may provide.

DAMAGE DUE TO FREIGHT OR SHIPPING

All of our products are tested for quality, and all shipments are carefully inspected before leaving our warehouse. Upon delivery of your order, please check product carefully to ensure it has not been damaged during shipping. All claims for damaged product must be made with 72 hours of delivery to your address. Please contact us and provide detailed information for any product damaged during shipping within that time and we will immediately replace the product along with pre-paid return postage of the damaged product. Please include a full description of the damages to the product and a photograph of the damaged portion to info@monalisahealing.com